Master Terms of Service

Elora is an ambient data layer and AI-powered documentation assistant purpose-built for frontline healthcare and social care teams. The platform converts face-to-face conversations into structured, audit-ready clinical and social care documentation.

Elora's core capabilities include:

• •Ambient voice capture and AI-assisted note generation for community health workers, care coordinators, nurses, and social workers
• •Automated coding, referral workflows, and billing-ready documentation
• •Real-time data structuring for Health-Related Social Needs (HRSN) reporting, compliance, and reimbursement
• •Integration with existing EHR and care management systems

The platform is designed to reduce documentation burden, improve data accuracy, and increase billable service capture -- enabling care teams to focus on the human relationship at the center of care.

Elora is a HIPAA-compliant platform. We execute Business Associate Agreements (BAAs) with all covered entities and maintain SOC 2 Type II certification. Your use of the platform is also governed by our Privacy Policy, which details how we collect, use, and protect your information.

All data handling adheres to HIPAA regulations, state privacy laws, and our commitment to ethical, responsible AI practices. For details on our full compliance posture, visit our Trust Center.

Clinicians and care team members using Elora acknowledge and agree to the following responsibilities:

• •Patient Consent: Clinicians are responsible for obtaining appropriate patient consent before using ambient recording capabilities. This includes informing patients about the nature of the recording, how it will be used, and their right to decline.
• •AI Output Verification: All AI-generated documentation, coding suggestions, and clinical summaries must be reviewed and verified by qualified clinicians before becoming part of the official medical record. AI outputs are assistive -- not authoritative.
• •Clinical Judgment: The platform does not replace professional clinical judgment. All care decisions remain the sole responsibility of licensed providers.
• •Compliance with Local Laws: Users must ensure their use of ambient recording complies with all applicable federal, state, and local consent and recording laws.

Platform Ownership: The Elora platform, including its software, AI models, algorithms, interfaces, documentation, and all related intellectual property, is and remains the exclusive property of EloraHQ, Inc. Users are granted a limited, non-exclusive, non-transferable license to use the platform in accordance with these terms.

User Data Ownership: You retain full ownership of all clinical data, patient records, and organizational data you input into the platform. EloraHQ does not claim ownership over your data and will never sell, license, or monetize user-generated clinical content.

De-identified Data: With appropriate authorization, EloraHQ may use de-identified and aggregated data to improve the platform's AI models and services, in full compliance with HIPAA de-identification standards (Safe Harbor or Expert Determination methods).

EloraHQ's total aggregate liability under these terms shall not exceed the total fees paid by you to EloraHQ during the twelve (12) months preceding the claim. This limitation applies regardless of the theory of liability, whether in contract, tort, strict liability, or otherwise.

These Terms of Service shall be governed by and construed in accordance with the laws of the State of Washington, United States, without regard to its conflict of law provisions.

Any legal action or proceeding arising out of or relating to these terms shall be brought exclusively in the state or federal courts located in King County, Washington. You consent to the personal jurisdiction and venue of such courts.

If any provision of these terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.