From first contact to case closed — automatically.
Elora works quietly in the background with 24/7 support from intake to follow-up — turning hours of manual documentation and phone tag into a few taps. Here’s exactly how it fits into your team’s day.
Elora is an AI-assisted case management platform that runs alongside your EHR and supports your team from hello to done.
It starts with a visit.
During an encounter, Elora captures what the care coordinator and patient discuss and checks the patient’s coverage. If a renewal is coming due or a referral is needed, Elora opens the case while the patient is in front of you and trusts the person asking.
It reaches the patient where they’ll answer.
Elora follows up by text, call, or email in the patient’s own language, from the clinic they already know — not from an unfamiliar vendor.
It keeps the case moving until it’s closed.
Reminders, missed-response nudges, and escalation to the care coordinator when a human is needed. The case closes when the renewal is filed or the appointment is kept — not when the message is sent.
It shows you the numbers.
Every case feeds automated reporting on renewals completed, coverage retained, and staff time saved, so you can see what the work is worth.
FOR IT & SECURITY
How Elora runs inside your organization
Deployment
Nothing to install
Elora is a web application hosted on AWS in US regions. Your staff sign in through a browser with your existing SSO and enforced MFA. No on-prem component, no VPN.
EHR Integration
No EHR integration needed
Elora runs on a flat-file export of your patient panel — uninsured, due for renewal, or new intakes — sent on the schedule you choose. No interface project, no vendor coordination, no waiting on your EHR’s integration queue.
Data Boundary
Your data, in your tenant, under a BAA
Every customer runs in an isolated tenant. PHI is encrypted in transit and at rest, retained according to the terms of our BAA, and returned or deleted when you ask.
Patient Communication
A person starts every conversation
Communication begins with your staff at an encounter, where consent to be contacted is captured and logged. Messages go out from your organization, in the patient’s language, on the channel they prefer. Opt-out is honored on every message.
AI & Staff Control
AI drafts. Your staff decide.
Your PHI is never used to train models. AI drafts outreach, reads documents, and prefills applications; a staff member reviews anything that reaches a patient, and every action is attributed to a user and logged. Role-based access separates coordinators, supervisors, and admins.
Reporting
Reporting that holds up in an audit
Extensive per-tenant reporting on outreach, enrollment, and coordinator activity, built for compliance and audit requests. Export anything you need into your own systems.
Our Commitment
Security isn't just compliance — it's the trust placed in us
At Elora, we handle some of the most sensitive information in healthcare: the personal stories and needs of the people seeking care. Our approach protects the trust that social workers, healthcare organizations, and their patients place in us.
Data minimization
We collect only what's necessary
Purpose limitation
Data used only for stated purposes
User control
Clear policies on data access and rights
Transparency
Clear communication about data usage
Privacy by design
Built into every feature
See it work for your team
Book a 30-minute demo and walk through your own referral and documentation flow with us.
